Frequently Asked Questions
Please review the questions below to quickly find an answer. If you don’t see it, please use our contact page to send us your question and contact information and we’ll get back to you as soon as possible or call 1-877-249-6023. Our hours are Monday-Friday, 8-5 CST and we will be closed for all major holidays.
How do I start a fundraiser with you?
What type of fundraising options do you offer?
Are there any startup fees associated with a Dolphin Bay fundraiser?
Am I required to purchase products and then sell them?
What services & materials are included in your fundraising programs?
Can any sized group participate and if we’re a small group, is there a minimum order amount?
Do we have to be a non-profit group to use your fundraiser?
How long should we run our fundraising program?
We have participants who want to sell to friends & relatives out of town. How can we do this?
When should we collect money from our customers?
We are tired of sorting orders and delivering the product to the supporters. What can Dolphin Bay Fundraising do to make these problems go away?
Our fundraiser has ended, but people are requesting more of the items they purchased. How can they purchase more?
We already committed to another fundraiser this year. What can we do?
How many products do you offer and how do they compare to what I can buy in stores?
Does the price of your products represent a fair value for our customers?
Do you have an incentive or a prize program?
From where do your products ship?
Can I just pick up my product in person?
Can I place an order over the phone?
What is your policy regarding damages?
How do I start a fundraiser with you?
The best method is to give us a call on our toll free number, 1-877-249-6023. We are available Monday through Friday, 8am-5pm CST. We will work out the specifics, and determine exactly how to best fulfill all of your fundraising needs. Back to top.
What type of fundraising options do you offer?
We offer four programs each of which we can customize for your cause: Custom Catalogs, T-shirt Fundraisers, Discount Cards, and online eFundraiser. Click on each fundraising option to learn more. Back to top.
Are there any startup fees associated with a Dolphin Bay fundraiser?
Dolphin Bay Fundraising will supply everything you need to get started with your fundraiser. There are no out of pocket expenses. Back to top.
Am I required to purchase products and then sell them?
You don’t need to buy anything to host a fundraiser through Dolphin Bay Fundraising. You will never need to keep inventory on hand and you’re not left with anything you can’t sell. Back to top.
What services & materials are included in your fundraising programs?
We want your fundraiser to be a success and will work with you to market your program. This will include (depending upon your choice of our fundraising options) the production of brochures, fliers, handouts, links, emails, and other promotional suggestions to get your supporters interested and shopping. Back to top.
Can any sized group participate and if we’re a small group, is there a minimum order amount?
Any sized group or an individual can participate in our fundraisers. Only our t-shirt fundraiser has a minimum order amount of 24 tees in order to keep costs low for you. Our other fundraisers have no minimum order amount. Plus, no matter which fundraiser you choose there are never any upfront costs. Large or small, you can do well with a Dolphin Bay Fundraiser. Back to top.
Do we have to be a non-profit group to use your fundraiser?
No. Any group or individual needing to raise funds for a worthy cause can use our fundraisers. We work with schools, PTA/PTO’s, sports teams, church groups, clubs and a variety of other organizations. Back to top.
How long should we run our fundraising program?
When you contact us, our fundraising coordinators will work with you to custom tailor your fundraiser’s timescale to be most effective for you and/or your organization. Back to top.
We have participants who want to sell to friends & relatives out of town. How can we do this?
With our eFundraiser. The supporter will shop and select their shipping method. Then we will ship the product to them. We ship nationwide and to many other countries. Upon checkout, the shopper will credit your organization/school and participant for ease in tallying orders for prizes. Once your fundraiser is complete, we will total the sales and submit a check for the fundraising proceeds to the organization. Best of all, if your customers love what they order and want more, they can still credit your organization on their future purchases. One sale has the potential to benefit your group for years! Back to top.
When should we collect money from our customers?
If you’re hosting an e-Fundraiser, you will not have to collect or handle money at any time. With discount card, t-shirt, and custom brochure fundraisers your participants will collect the money at the time your customer places their order. Back to top.
We are tired of sorting orders and delivering the product to the supporters. What can Dolphin Bay Fundraising do to make these problems go away?
With our eFundraiser, when a supporter places an order online, the items they purchase get shipped directly to them or to the address of their choice. You will never need to handle product in any way with an online eFundraiser through Dolphin Bay Fundraising. Back to top.
Our fundraiser has ended, but people are requesting more of the items they purchased. How can they purchase more?
Dolphin Bay Fundraising’s website has the ability to credit organizations for purchases regardless of when they are ordered. Your supporter just enters the name of your organization when prompted at checkout and you will receive proceeds from their purchase. Back to top.
We already committed to another fundraiser this year. What can we do?
We have many options at Dolphin Bay Fundraising that can effectively supplement any current fundraisers your organization may be involved with. Contact us and our fundraising coordinator can work with you to best answer this question and make sure you are getting the most out of your fundraising. Back to top.
How many products do you offer and how do they compare to what I can buy in stores?
We are proud to offer over 500 high quality products. We make it our mission to search for items superior to those of our competitors and offer them at retail pricing. Back to top.
Does the price of your products represent a fair value for our customers?
Our prices are very comparable to retail pricing. We are confident that your supporters will feel they are getting quality items, at a fair and competitive price. This helps encourage reorders, which means more money for your organization. Back to top.
Do you have an incentive or a prize program?
Absolutely. We offer a varied range of customizable incentive and prize programs based on the age of your participants. For qualifying fundraisers there is no charge associated with adding this option to your program. Back to top.
From where do your products ship?
Tulsa, Oklahoma. Back to top.
Can I pick up my order?
If you prefer this method, contact us when you place your order and we can make arrangements to allow for direct pick up.Back to top.
Can I place an order over the phone?
Absolutely. Simply call toll free 1-877-249-6023 M-F 8am-5pm CST. Back to top.
What is your policy regarding damages?
We ask that you call us at 1-877-249-6023 or contact us here within 48 hours of delivery of any product damaged in shipping. We will work with you to quickly rectify the situation. Back to top.
