Frequently Asked Questions When Shopping our Store

Please review the questions below to quickly find an answer. If you don’t see it, please use our contact page to send us your question and contact information and we’ll get back to you as soon as possible or call 1-877-249-6023. Our hours are Monday-Friday, 9-5 CST and we will be closed for all major holidays.

How do I credit my online purchase to a group or school?

How much will the school or group make from my purchase in your online store?

What if the group or school I enter to credit has not signed up to have a fundraiser with you?

I’m having trouble checking out. What am I doing wrong?

I placed an order but got no e-mail confirmation. What do I do?

What is your return policy?

What is your policy regarding damages?

What are your shipping options?

Do you ship to other countries besides the US?

From where do your products ship?

I see a product I want to add from your related products but when I click the square nothing happens. How do I add it?

When ordering a candle, do I have to order one of each size?

Can I place my order by phone?

How do I credit my online purchase to a group or school?
When checking out of the DBF store, you’ll be asked what shipping method you prefer. While here, check the box that says, “Do you want to credit a school, group, and/or student for this order?” Once you click on this box, you will have the opportunity to enter a student’s first and last name along with the school/organization. Including an address or telephone number here is not required but helpful. Back to top.

How much will the school or group make from my purchase in your online store
The group you are supporting will make 40% from your purchases from our online store. Back to top.

What if the group or school I enter to credit has not signed up to have a fundraiser with you?
That’s okay. Once we receive your order and see that someone new to us has been credited, we’ll contact the group to determine the best place to send their fundraising proceeds. What better way to surprise someone than for their group to earn fundraising proceeds with no hassle or work? Back to top.

I’m having trouble checking out. What am I doing wrong?
Give us a call on our toll-free number at 1-877-249-6023 and we’ll work with you to get your order placed. Also, if you have multiple browsers on your computer, sometimes switching to one that is a newer version can help. Back to top.

I placed an order but did not receive an email confirmation. What do I do?
Give us a call on our toll-free number at 1-877-249-6023. We’ll confirm that your order was placed and let you know its status. Back to top.

What is your return policy?
If you need to return or exchange an item, please let us know immediately by using our contact page or calling us at 877-249-6023. Should you order a shirt and find you need a different size, you will need to pay return shipping charges and upon receiving the first shirt, we will send the second. In the event that a gift item is not damaged but that you still wish to return it for a refund or exchange, you must let us know as soon as possible and you will need to pay shipping charges. All items returned for a refund must reach us before we can issue the refund. Back to top.

What is your policy regarding damages?
We take great care to make sure your items reach you in excellent condition but sometimes an item can be damaged in shipping. If you receive one of these items, we ask that you call us at 1-877-249-6023 or contact us here within 48 hours of delivery of any product damaged in shipping. We will work with you to quickly rectify the situation. Back to top.

What are your shipping options?
When checking out of the DBF store, you’ll get to choose between the United States Postal Service, Fed-Ex and UPS. If a shipping method is not available, it may mean that your item has exceeded a weight or girth requirement for that shipping method or that shipping method cannot be used for your area. Back to top.

Do you ship to other countries besides the US?
We can ship to other countries. The only exception would be certain items that would be prohibited by customs to those countries. If there is a problem shipping the item to that country, we will contact you at the information provided when ordering and will issue a refund. Back to top.

From where do your products ship?
Tulsa, Oklahoma. Back to top.

I see a product I want to add from your related products but when I click the square nothing happens. How do I add it?
First, click on the small check box of the related item you’d like to add and a check mark should appear to let you know you’ve selected the item. Second, click on the “Add to Cart” button. This will automatically add the related item to your shopping cart. If you want more than one of this item, click on “My Cart” and change the quantity to what you’d like to purchase then click “Update Shopping Cart.” If the item does not have a check box next to it, this means that there are multiple options for this product that must be specified before it can be added to your cart. Simply click on the picture of the product and make your selection from the option box and then click add to cart. Back to top.

When ordering a candle, do I have to order one of each size?
No. When viewing a specific candle scent, it will show you what sizes are available in that scent. Choose the sizes you’d like by entering a quantity in the box next to that size. If the box is left empty or a 0 put in the quantity box, no candles of that size will be added to your cart. This is true for any product with many different size or color options. Back to top.

Can I place my order by phone?
Absolutely. Simply call toll free 1-877-249-6023 M-F 9am-5pm CST. Back to top.